Date(s): Wednesday, March 9 | 8:30 am – 9:30 am
Rotor Safety Challenge (RSC)
Tracks: Maintenance, Operations, Pilot, Safety
Instructor: Jeff Howard, Torch of Knowledge
Tribal knowledge is defined as information that’s known within a group of people in a company but unknown to those outside the group. It is shared knowledge, often unwritten, that’s passed on as others join the group. The information may be key to quality performance, but it can just as easily be incorrect and lead to procedural errors. This session will address the corrective actions managers and technicians can use to overcome tribal knowledge.
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Jeff Howard is the proprietor of Torch of Knowledge.com, an aviation training group. He’s written and maintained training manuals for air carriers and repair stations and participated in the development and writing of the training manual for one organization’s air operator’s certificate (AOC) in Trinidad and Tobago. Jeff has spent almost 40 years in the helicopter industry, with nearly 8 years as a field mechanic and 32 as a maintenance instructor. He has an airframe and powerplant certificate and is a Trinidad and Tobago licensed aircraft maintenance engineer. He has volunteered as an FAA Safety Program counselor since the program’s inception and continues to work with the program through the FAA Safety Team (FAASTeam).