The Importance of Cross-Functional Training in a Specialized EMS Helicopter Operation

Rotor Safety Challenge (RSC)
Safety; Operations
Instructor: Lachlan Slatyer

Helicopter Emergency Service (EMS) operations involve two distinct and highly trained groups: aircrew and medical crew. These two groups come together as part of a high-performing team and operate in highly dynamic and complex operating environments where the consequences of error can be catastrophic. This presentation will look at the importance of cross-functional training by all crew members and how the training leads to improved collective situational awareness, decision-making, and higher levels of risk management.

Instructor Bio

As the manager of human factors and a flight examiner at Toll Helicopters/the Aeromedical Crewing Excellence (ACE) Training Centre in Sydney, Australia, Lachlan Slatyer leads seven human-factors instructors. The human-factors team is responsible for the design, development, delivery, and regulatory oversight of more than 250 air and medical crews and a number of third-party aviation industry training courses. As a flight examiner, Lachlan is also involved in the checking and training of the Toll Ambulance Rescue Helicopter Service operational aircrew. Prior to working on the NSW (New South Wales) Ambulance helicopter emergency medical services contract operated by Toll Helicopters (2017–2023) and CHC (1998–2017), Lachlan was a Black Hawk pilot and flight instructor in the Australian Army. He remains an active Australian Army Reserve safety officer.

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